FAQ

FAQ

HOW CAN I PAY?

You can pay directly on our website with any major credit card.We use PAYPAL AND STRIPE to process your payments with the highest level of security.We currently do not accept phone-call payments.consult the footer to see our payment badges

HOW LONG DOES SHIPPING TAKES?

Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.

DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

HOW DO I ORDER ON YOUR WEBSITE?

Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

CAN I CHANGE THE COLOR OR SIZE OF MY ITEM?

If you just passed your order,contact us, we will try our best to locate your order and make the changes. Once you pass your order, we have an automated system that helps us ship your order in less than 24h. Because of that short delay, it is impossible for us to make any changes on your order.

In this case, we suggest to order another item with the right color, and while you receive the first one, just send it back to us and we will refund you the product value. We do not refund the shipping cost.

HOW DO I CHECK THE STATUS OF MY ORDER?

Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order.

DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund page for complete details.

DOES NOIR EMPORIUM PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged. If you have any additional questions that has not been addressed in our FAQ.

Please contact us at info@fyther.com and we will get back to you as soon as possible